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Get outside and gear up for the season. Whether you're planning a family camping trip or hitting the trails solo, we've got you covered with everything you'll need for good times and adventures ahead. 

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ABOUT US

BANANA SKINS FROM MARS CO., LTD is located at 7 COPPERFIELD ROAD, COVENTRY
WEST MIDLANDS, ENGLAND

UNITED KINGDOM is a comprehensive Internet outdoor furniture company that focuses on innovative research and development, continuous exploration, and only creates a comfortable and healthy life in nature for customers. And we continue to improve product quality and provide complete after-sales services, allowing customers to have worry-free one-stop shopping.

FAQs

WHAT PAYMENT METHOdS ARE SUPPORTED? asked question

Dear customers, we accept most credit card payments, mobile payments, bank transfers in the market. Visa, MasterCard, Stripe, Square, Paypal, Google Pay, Apple Pay, and more.

HOW DO I KNOW THEY WILL REACH ME AND THIS IS NOT A SCAM?

We understand your concern and want to assure you that our store is legitimate and we offer quality service. We use a secure payment platform and ship all our orders via a trusted courier service. Additionally, we offer a return and refund policy to ensure your satisfaction. If you have any questions or problems, please do not hesitate to contact our customer service team.

CAN RETURNS OR EXCHANGES BE MADE?

We know that it can sometimes be difficult to choose the perfect item online, so we want to make sure you're happy with your purchase. If you are not satisfied with your order for any reason, please contact us to find out how we can help. If the goods arrive damaged, or the dimensions are faulty or wrong, we will be happy to replace or refund them for you. However, we cannot accept returns due to a change of mind, a user error in the processing of the order, or an error in the size selected. If you have any questions about the product, please feel free to contact us for help. We hope you enjoy your purchase, and if you need anything, we're here to help.

WHEN DO ORDERS GO OUT?

Thank you for your interest in our Outdoor furniture! To ensure you receive your order as quickly as possible, we ship directly from our factories in Asia. Our orders typically take 15-25 business days to reach their destination. However, during high demand times such as Christmas, there may be a slightly longer delay. But don't worry, we will keep you informed of every step of the shipping process and you can track your order at any time with the tracking number we will provide you. We're sure you'll enjoy your new Outdoor furnitureas much as we enjoyed making them for you!

WHAT CAN I DO IF I DON'T RECEIVE MY ORDER?

If for any reason you do not receive the purchased item after 90 business days from the shipping date, we guarantee a full refund. To request a refund, you just have to send an email from the store's contact section indicating the order reference. Our team will review your request and will notify you of a resolution within 72 hours. Once the request is approved, we will proceed to process the refund for the value of the item not received, using the same payment method that you used when placing the order. The refund could take 1 to 3 business days to be effective, depending on the payment method chosen.